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Privacy Policy

This privacy policy explains how betty-casino, operating exclusively through betty-casino-ca.com, collects, uses, shares, and protects your personal information. It applies to all players and website visitors who access our services in Ontario, Canada. Effective date: November 6, 2025.

Who We Are

OBSERVE: betty-casino is a licensed online casino operator in Ontario, Canada, providing gaming services via betty-casino-ca.com.

  • Legal Entity: betty-casino Ltd., registered and headquartered at 66 Wellington Street West, TD Bank Tower, Suite 5300, Toronto, Ontario, Canada, M5K 1E6.
  • Licensing: Regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO) for online casino operations, with compliance to the Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Contact for Data Protection:

REFLECT: All inquiries regarding privacy or data protection should be directed to our DPO at the contacts above.

What Personal Data We Collect

OBSERVE: To provide secure and compliant gaming services, betty-casino collects the following categories of personal data when you use betty-casino-ca.com:

  • Personal Identification Data: Full name, date of birth, address, email address, phone number, government-issued identification (for KYC/AML compliance).
  • Technical Data: IP address, browser type and version, device identifiers, operating system, access times, log files, and activity logs.
  • Payment and Financial Data: Credit/debit card information, banking details, transaction records, withdrawal and deposit history.
  • Behavioral Data: Betting and gaming history, site interaction records, clickstream data, bonus usage, and interaction with promotions.
  • Cookies & Tracking Technologies: Session and persistent cookies, third-party analytics, device and browser fingerprinting, as further detailed below.

EXPAND: Data may be collected directly from you or generated through your use of our services, and may include information from third-party verification providers as required by law.

Legal Basis for Processing

OBSERVE: betty-casino processes your personal data on the following legal bases in accordance with PIPEDA and applicable Ontario law:

  • User Consent: Where required, we obtain your explicit consent for data processing activities such as marketing communications and certain cookies.
  • Contract Fulfillment: Processing necessary for the performance of our contract with you, including account registration, providing gaming services, payments, and withdrawals.
  • Legal Obligations: Compliance with regulatory requirements, such as anti-money laundering (AML), know-your-customer (KYC), recordkeeping, and reporting to competent authorities.
  • Legitimate Interests: Activities essential for fraud prevention, network and information security, service improvement, analytics, and protecting our legal rights, provided such interests are not overridden by your privacy rights.

REFLECT: We always ensure that our processing is necessary, proportionate, and in line with your reasonable expectations as a user of betty-casino-ca.com.

Purpose of Processing

OBSERVE: Your personal data is used for specific, explicitly stated purposes, including:

  • Providing Casino Services: Account creation, identity verification, payment processing, enabling gaming activities, and customer support.
  • Service Improvement & Analytics: Monitoring site performance, analyzing user behavior, and enhancing our products and user experience.
  • Marketing & Promotions: Sending promotional offers, newsletters, and personalized content, subject to your marketing preferences and explicit consent.
  • Fraud Prevention & Security: Detecting and preventing fraudulent activities, ensuring compliance with security protocols, and protecting user accounts.
  • Regulatory Compliance: Fulfilling reporting, auditing, and recordkeeping obligations as required by AGCO, iGO, and Canadian laws.

REFLECT: We do not process your data for purposes incompatible with those described above without notifying you and obtaining any necessary consent.

Disclosure & Sharing

OBSERVE: betty-casino may share your personal data with trusted third parties strictly as necessary and in compliance with legal requirements:

  • Payment Partners: Banks, payment processors, and financial institutions for transaction processing and verification.
  • Service Providers: IT support, hosting, analytics, marketing services, and customer support providers, subject to strict confidentiality and data processing agreements.
  • Regulatory Authorities: AGCO, iGO, law enforcement, and other government agencies as required for licensing, reporting, and legal compliance.
  • Affiliates and Business Partners: Where you have provided consent, for joint marketing initiatives or promotions.
  • Advertising Networks: Only upon your explicit consent, for targeted advertising or analytics.

EXPAND: All third-party disclosures are subject to contractual safeguards to ensure your data is processed securely and lawfully.

International Transfers

OBSERVE: betty-casino may transfer personal data outside Canada, including to service providers or affiliates in countries with differing data protection laws.

  • Data Transfer Destinations: Data may be processed or stored in the United States, European Union, or other jurisdictions where our partners operate.
  • Protection Measures: We implement appropriate safeguards such as Standard Contractual Clauses, binding corporate rules, and contractual requirements to ensure an adequate level of data protection.
  • Legal Compliance: All transfers are conducted in accordance with PIPEDA and AGCO/iGO requirements. We ensure third-party recipients provide a level of protection comparable to Canadian standards.

REFLECT: You may contact our DPO to obtain further information regarding international data transfers and applicable safeguards.

Data Retention

OBSERVE: betty-casino retains your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Personal Data: Retained for the duration of your account and up to 5 years after account closure or last transaction, in accordance with legal and regulatory obligations.
  • Technical and Analytics Data: Retained for no longer than 2 years from collection, unless a longer period is required for security or legal purposes.
  • Payment and Financial Data: Retained for a minimum of 5 years in compliance with AML/KYC requirements.
  • Deletion Criteria: Data will be deleted or anonymized upon user request (where permitted), expiration of statutory retention periods, or when processing is no longer necessary.

REFLECT: We regularly review retention periods and securely dispose of data in compliance with Canadian standards.

Your Rights

OBSERVE: As a betty-casino-ca.com user, you are entitled to exercise the following rights regarding your personal data, in alignment with PIPEDA and relevant international standards:

  1. Right of Access: Obtain confirmation of whether we process your personal data and receive a copy of such data.
  2. Right to Rectification: Request correction of inaccurate or incomplete personal information.
  3. Right to Erasure ("Right to be Forgotten"): Request deletion of your data under circumstances permitted by law (e.g., withdrawal of consent, data no longer necessary for stated purposes), subject to legal retention obligations.
  4. Right to Restrict Processing: Request that we limit the processing of your personal data in certain situations.
  5. Right to Object: Object to the processing of your data for direct marketing or other purposes as permitted by law.
  6. Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and, where feasible, have it transmitted to another controller.
  7. Right to Withdraw Consent: Withdraw your consent to marketing communications or other processing activities at any time without affecting prior lawful processing.

Procedures & Guarantees

  • Submit rights requests via email to support@betty-casino-ca.com, through our live chat form, or by phone at +1 647-492-6426.
  • We respond to all valid requests within 30 days of receipt, free of charge, unless manifestly unfounded or excessive.
  • We may require verification of your identity before fulfilling your request to protect your data and account security.

REFLECT: While Mexican privacy law does not directly apply, betty-casino's practices are aligned with global best practices for data subject rights, ensuring robust protection for all users.

Cookies & Tracking Technologies

OBSERVE: betty-casino-ca.com uses cookies and similar technologies to optimize your experience, ensure site functionality, and support analytics and marketing.

Types of Cookies Used

  • Session Cookies: Temporary cookies that enable core site functionality and are deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a specified period to remember preferences and facilitate faster access.
  • Third-Party Cookies: Set by analytics providers (e.g., Google Analytics), marketing partners, and advertising networks with your consent.

Purposes & Management

  • Functional: Essential for site navigation and security.
  • Analytics: Help us understand user behavior and improve services.
  • Advertising: Enable personalized offers and promotions, only with your prior consent.
  • Management: You can manage or disable cookies via your browser settings or through internal controls in your account dashboard. For more information, refer to our Cookie Policy.

REFLECT: Disabling certain cookies may affect your site experience or limit access to some services.

Data Security

OBSERVE: betty-casino employs comprehensive technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

  1. Encryption: All data is encrypted in transit using TLS 1.2 or higher, and sensitive data is encrypted at rest using industry-standard algorithms.
  2. Access Controls: Strict role-based access management, multi-factor authentication for all administrative access, and least-privilege principles.
  3. Security Audits: Regular internal and third-party security audits, vulnerability assessments, and penetration testing.
  4. Staff Training: Ongoing data protection and security awareness programs for all staff with access to personal data.
  5. Incident Response: Documented security incident response plan, including breach notification procedures in compliance with PIPEDA and AGCO/iGO standards.
  6. Certification: Committed to compliance with international security standards, such as ISO/IEC 27001 and SOC 2, where applicable.

REFLECT: These measures are continuously reviewed and improved to ensure the highest level of data protection for users of betty-casino-ca.com.

Complaints & Contacts

OBSERVE: If you have questions or concerns about our privacy practices, you may contact our Data Protection Officer (DPO) or initiate a formal complaint process.

  1. Contact Our DPO:
  2. Complaint Procedure:
    • Submit your complaint through any of the above channels, specifying the nature of your concern.
    • Our DPO will acknowledge receipt within 5 business days and provide a substantive response within 30 days.
    • If you are dissatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada (OPC):
    • For Ontario-specific matters, you may also contact the Information and Privacy Commissioner of Ontario (IPC):
      • Address: 2 Bloor Street East, Suite 1400, Toronto, Ontario, M4W 1A8
      • Phone: 1-800-387-0073
      • Website: https://www.ipc.on.ca/

REFLECT: We are committed to working with you and supervisory authorities to resolve any data protection concerns promptly and effectively.

Updates

OBSERVE: This privacy policy may be updated periodically to reflect changes in our practices or legal requirements.

  • Notification Methods: We will notify you of material changes at least 30 days in advance via email, prominent website banners, and alerts in your account dashboard.
  • Version Control: Last updated: November 6, 2025.
  • Changelog: All substantive amendments will be summarized in a changelog accessible from this page.
  • User Options: If you do not agree with updated terms, you may object or close your account within the notice period without penalty.

REFLECT: Continued use of betty-casino-ca.com after the effective date of any changes constitutes acceptance of the revised privacy policy.