Contact Us
At betty-casino, operated exclusively through betty-casino-ca.com, we are committed to providing clear, accessible, and legally compliant channels for all inquiries and support requests. This contact page is structured to reflect the latest Canadian (CA) gambling regulatory standards as of 2025, ensuring that all communications are handled in accordance with the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO) requirements, and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Available Contact Methods (System 1 + CA Compliance)
- Email Support: For all customer, legal, and regulatory inquiries, please contact us at support@betty-casino-ca.com. Our support team is available 24/7 and strives to respond within one business day.
- Telephone Support: For urgent matters, call us directly at +1 647-492-6426 (standard support line, available 24/7, Canada local rates may apply).
- Live Chat: For instant assistance, access our live chat support at https://betty-casino-ca.com/livechat. Our live chat is monitored continuously by qualified support representatives.
- Contact Form: Submit your query directly using the secure form below. All information is handled in compliance with PIPEDA and Ontario gaming regulations.
Contact Form (Data Privacy & Security Statement)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
- Privacy Assurance: All personal data submitted via this form is securely processed and stored in accordance with PIPEDA and applicable Ontario regulations. Data will only be used to address your inquiry and will not be disclosed to unauthorized third parties.
- Required Information: To ensure prompt assistance, please provide accurate contact details and a clear description of your request. Incomplete or inaccurate submissions may delay our response.
Corporate & Regulatory Contact Information
- Registered Office & Legal Correspondence: 66 Wellington Street West, TD Bank Tower, Suite 5300, Toronto, Ontario, Canada, M5K 1E6 All formal legal correspondence, regulatory notices, and official documents should be addressed to our legal headquarters above.
- Operating Entity: betty-casino, operated by a registered Ltd. company in Ontario, Canada. (Company registration and tax numbers available upon regulatory request.)
- Licensing & Regulation: betty-casino is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO) for online casino operations, valid through 2025.
- Compliance Certifications: Full compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and all applicable Ontario iGaming standards.
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Key Contacts:
- CEO: Justin Park
- Co-founder: Chavdar Dimitrov
Procedural Steps for Effective Communication
- Determine Inquiry Type: Select the most appropriate contact method (email, phone, live chat, or form) based on the urgency and nature of your request. For regulatory or legal correspondence, please use the registered office address.
- Provide Complete Information: When submitting your request, ensure all required fields are completed accurately to facilitate swift and effective resolution.
- Response Commitment: betty-casino aims to respond to all inquiries within one business day. Complex or regulatory matters may require additional time for investigation, but you will receive an initial acknowledgment within 24 hours.
- Escalation Procedures: If your concern is not resolved to your satisfaction, you may request escalation to a supervisor or submit a formal complaint in writing to our legal headquarters. For disputes relating to gaming outcomes or financial transactions, refer to our Dispute Resolution Policy (available upon request or via customer support).
Legal Disclaimers & User Protections (System 2 + CA Mandates)
- Confidentiality & Data Protection: All communications with betty-casino via betty-casino-ca.com are processed in accordance with PIPEDA and Ontario gaming laws. Personal and sensitive information is protected, and access is strictly limited to authorized personnel.
- Jurisdictional Notice: betty-casino only accepts inquiries from individuals and regulatory authorities located in Canada, specifically within Ontario jurisdiction. Communications from non-permitted jurisdictions may be declined in accordance with regulatory requirements.
- Responsible Gambling Support: If your inquiry relates to responsible gaming or self-exclusion, please clearly indicate this to receive priority support and access to all relevant protections under Ontario law.
- Limitation of Liability: While betty-casino strives to provide timely and accurate support, no communication via this page constitutes a legally binding commitment unless expressly confirmed in writing by authorized representatives at our registered office.
Regional Compliance Note: All contact and support activities offered by betty-casino through betty-casino-ca.com are governed by the laws and regulations of Ontario, Canada, as updated to 2025. Users are encouraged to review our Privacy Policy and Responsible Gambling Policy for further legal information.